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Overview
By visiting or purchasing from soothe.dog, you agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein.
These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
If you do not agree to these Terms, you must not use this website or our services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products to you.
We reserve the right to update or modify these Terms at any time. Continued use of the site following any changes constitutes acceptance of those changes.
1. Online Store Terms
By using this site, you confirm that:
• You are at least the age of majority in your country of residence, or have given consent for any minor dependents to use this site
• You will not use our products for any illegal or unauthorised purpose
• You will not violate any laws in your jurisdiction
You must not transmit any malicious code, viruses, or harmful content.
Any breach of these Terms may result in immediate termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone at any time.
You understand that your content (excluding payment information) may be transferred across networks and adapted to technical requirements. All payment information is encrypted during transmission.
You agree not to reproduce, copy, sell, or exploit any portion of the Service without written permission.
3. Accuracy of Information
We do our best to ensure all information on our site is accurate and up to date. However, we do not guarantee that all content is complete, current, or error-free.
Any reliance on site content is at your own risk.
We reserve the right to modify content at any time without obligation to update it.
4. Modifications to Service & Pricing
Product prices and availability are subject to change without notice.
We reserve the right to modify or discontinue any part of the Service at any time without liability.
5. Products or Services
Certain products may be available exclusively online and may have limited quantities.
We make every effort to display product images and colours accurately, but cannot guarantee exact representation across all devices.
We reserve the right to:
• Limit sales by region or individual
• Restrict quantities
• Discontinue products at any time
We do not guarantee that products or services will meet all expectations.
6. Orders & Billing
We reserve the right to refuse or cancel any order.
We may limit or cancel quantities purchased per person, household, or order.
You agree to provide accurate and current billing and account information.
For more details, please refer to our Returns Policy.
7. Third-Party Tools
We may provide access to third-party tools “as is” without warranties or control.
Use of such tools is entirely at your own risk.
8. Third-Party Links
Our site may include links to third-party websites.
We are not responsible for the content, accuracy, or practices of these external sites.
Any transactions or interactions with third parties are at your own risk.
9. User Feedback & Submissions
If you submit comments, suggestions, or other materials, you agree that we may use them without restriction.
We are not obligated to maintain confidentiality, provide compensation, or respond to submissions.
You agree that your submissions will not violate any third-party rights or contain unlawful or harmful content.
10. Personal Information
Your submission of personal information is governed by our Privacy Policy.
11. Errors & Inaccuracies
Occasionally, there may be errors or omissions relating to product descriptions, pricing, or availability.
We reserve the right to correct these and cancel orders if necessary.
12. Prohibited Uses
You are prohibited from using the site for:
• Any unlawful purpose
• Violating laws or regulations
• Infringing intellectual property rights
• Harassment, abuse, or discrimination
• Uploading malicious code
• Collecting personal data without consent
• Spamming, phishing, or fraudulent activity
We reserve the right to terminate access for violations.
13. Disclaimer of Warranties
The Service and all products are provided “as is” and “as available”.
We do not guarantee uninterrupted, secure, or error-free service.
14. Limitation of Liability
To the fullest extent permitted by law, Soothe shall not be liable for any indirect, incidental, or consequential damages arising from use of the Service or products.
15. Indemnification
You agree to indemnify and hold harmless Soothe and its affiliates from any claims arising from your breach of these Terms or violation of any law.
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain valid.
17. Termination
These Terms remain effective unless terminated by either party.
We may terminate access at any time if you violate these Terms.
18. Governing Law
These Terms are governed by the laws of the United Kingdom.
19. Changes to Terms
We reserve the right to update these Terms at any time.
It is your responsibility to review them periodically.
20. Contact Information
For any questions regarding these Terms, please contact: