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Frequently Asked Questions
How long does delivery take?
We offer free UK shipping on all orders.
Delivery can take between 4–14 business days depending on which unit we ship from. You’ll receive tracking details once your order has been dispatched so you can follow it every step of the way.
Where are your products shipped from?
We work with a network of trusted suppliers both in the UK and internationally. This allows us to offer high-quality products at great value, while still delivering reliably to your door.
What is your returns policy?
We offer a 14-day return or exchange policy on all orders.
If you’re not completely satisfied, simply contact us and we’ll make it right. For full details, please see our Shipping & Returns page.
How can I contact you?
You can reach us anytime at:
Our team aims to respond within 24 hours, Monday to Friday.
Are your products safe for my dog?
Yes — every product we offer is carefully selected with your dog’s safety and wellbeing in mind.
We focus on:
• Safe materials
• Practical design
• Real-life usability
If you ever have questions about a product, just reach out — we’re here to help.
Do your products really help with anxiety and behaviour?
Yes — our products are based around natural enrichment.
Tools like lick mats, snuffle toys and slow feeders help:
• Reduce anxiety
• Prevent boredom
• Encourage calm behaviour
By tapping into natural instincts like licking and problem-solving, they help your dog feel more relaxed and balanced.
Do you have a physical store?
We currently operate exclusively online, allowing us to deliver directly to you and keep our products accessible and affordable.