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Returns & Refunds
We want you (and your dog) to be completely happy with your order.
If something isn’t quite right, we’re here to help.
14-Day Returns
You have 14 days from the date of delivery to request a return or exchange.
To be eligible:
• Items must be unused
• In their original condition
• Returned in original packaging
Refunds
Once your return is received and inspected, we’ll notify you via email.
If approved, your refund will be processed to your original payment method within a few working days.
Sale Items
Items purchased on sale are non-refundable.
Gifts
If your item was marked as a gift at checkout, you’ll receive store credit for the value of the return.
If not, the refund will be issued to the original purchaser.
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a tracked service, as we cannot guarantee receipt of returned items without tracking.
Shipping costs are non-refundable.
Important Notes
• Returns must be requested within 14 days
• Items must be in resellable condition
• We reserve the right to refuse returns that do not meet these conditions
Need Help?
If you have any questions or need to start a return, contact us:
We aim to respond within 24 hours.