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Shipping Policy

We offer free shipping on all orders.


Delivery Times

Orders are delivered within 4–14 business days.

Please note:
• Delivery times may vary depending on demand
• Orders are processed within 1–3 business days
• You will receive tracking once your order has been dispatched


Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email so you can follow your delivery in real time.


Changing Your Delivery Address

If you need to update your delivery details, please contact us as soon as possible:

👉 support@soothe.dog

We’ll do our best to help, but changes cannot be guaranteed once an order has been processed.


Returns & Refunds


14-Day Returns

You have 14 days from delivery to request a return.

To be eligible:
• Items must be unused
• In their original condition & packaging


How to Return

To start a return, contact us with your order number:

👉 support@soothe.dog

We’ll provide full return instructions.


Refunds

Once your return is received and inspected, your refund will be processed to your original payment method within a few working days.


Return Shipping

Customers are responsible for return shipping costs, unless the item is faulty or damaged.

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