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Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from soothe.dog.
Personal Information We Collect
When you visit our site, we automatically collect certain information about your device, including:
• Web browser
• IP address
• Time zone
• Cookies installed on your device
We also collect information about:
• The pages and products you view
• How you interact with the site
• What websites or search terms referred you
This is referred to as Device Information.
Order Information
When you make a purchase (or attempt to), we collect:
• Name
• Billing & shipping address
• Payment details (processed securely via Shopify)
• Email address
• Phone number
Together, this is referred to as Personal Information.
How We Use Your Information
We use your information to:
• Process and deliver your orders
• Send order confirmations and updates
• Communicate with you
• Screen for fraud or risk
• Improve our website and user experience
• Provide relevant marketing and offers (if you opt in)
Analytics & Tracking
We use tools such as Shopify and Google Analytics to understand how customers use our site and improve performance.
You can learn more here:
• Shopify: https://www.shopify.com/legal/privacy
• Google: https://policies.google.com/privacy
Marketing & Advertising
We may use your information to show you relevant ads or offers.
You can opt out here:
• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads
Sharing Your Information
We only share your information with trusted services required to run our business, such as:
• Shopify (store platform)
• Payment providers
• Analytics tools
We may also share information if required by law.
Your Rights
If you are based in the UK or EU, you have the right to:
• Access your personal data
• Request corrections
• Request deletion
To do this, contact us at:
Data Retention
We keep your order information for our records unless you request deletion.
Changes
We may update this policy from time to time to reflect changes to our practices or legal requirements.
Contact Us
If you have any questions about this Privacy Policy, please contact us: